Potential sponsors are frustrated that Harrington Raceway & Casino in Delaware has been closed since Tuesday due to unexplained “technical difficulties.” [Image: YouTube / 805Bruin]
She didn’t tell the public until Thursday
Harrington Raceway & Casino in Harrington, Delaware has been closed since Tuesday due to what the casino simply calls “technical difficulties.” He did not provide an estimate of when it might reopen.
Delaware Online Reports indicate that Harrington Raceway CEO Patty Kee called the Delaware Lottery on Tuesday around noon to tell them the casino would have to close. Despite this, the casino did not inform the public until Thursday afternoon.
Causing temporary disruption to gaming and computer systems.”
In a Facebook post, echoed on the Harrington Raceway & Casino homepage, the casino said it was “experiencing technical difficulties causing temporary disruption to gaming and computer systems.”
The statement continued, “We are working diligently to investigate the source of the disruption, confirm its impact on our systems, and restore full functionality to our affected systems as quickly as possible.” “We have significant resources, including cybersecurity professionals, dedicated to this process and our work to solve this problem is ongoing.”
Patrons waste a lot of time and fuel
Needless to say, Harrington Raceway’s patrons aren’t too happy about the closure. The main bummer is that the casino didn’t make any announcement until Thursday afternoon, which led to people making a trip to the casino only to find it closed, like something out of the ordinary. National spelling leave.
Richard Sis Tell WBOC Which he drove from Baltimore on Thursday, an 88-mile trip, just make other plans.
When I pulled over here and saw the parking lot empty, I knew I was in trouble.”
“When I got in here and saw the parking lot empty, I knew I was in trouble,” said Sis. “I think now I’m going to Delaware Park, which is about two and a half hours from here.”
Vernon Lambert had the same experience, as did Jenna Cook and Tonya Cain, who made the 60-mile drive from Annapolis, Maryland. The three decide to head to Bally’s Dover Casino Resort, located about 21 miles from Harrington Raceway.
Worried about a ripple effect, Dover resident Jerome Fiers worries Bally will become crowded as potential Harrington clients head to Dover. That would be good for Bally, but it could make visitors’ experiences less enjoyable.
Anonymous laundry list
At this point, around 1pm ET on Friday, the situation is mostly filled with unknowns. What we do know is that Harrington announced in May that it had partnered with International Game Technology to upgrade its systems to “further improve the playing field, reward players and increase excitement through a variety of IGT solutions,” but we don’t know if this has something to do with the problem.
Additionally, Department of Safety and Homeland Security spokesman Archon Howard Tell Delaware Online that the Delaware Division of Gaming Enforcement “does not investigate any reports of suspicious or criminal activity at Harrington Raceway & Casino.”
But what is not known at this point, at least publicly, are the actual technical issues, if customer data was compromised, why there are cyber security specialists on the case, if player bonus accounts are affected, and how the casino will compensate customers who have missed out on free play or offers. Other promotional, and how New Year’s Eve events will be affected. And of course, no one knows when the casino will reopen.