PokerStars players were upset after technical difficulties led to tournaments being canceled on Sunday. [Image: Shutterstock.com]
Technical difficulties at PokerStars led to tournaments being canceled on Sunday. Some events were already running when PokerStars revealed that he was finishing all of the day’s action.
One of the busiest Sundays for an online poker platform in 2022
Active events were initially delayed 90 minutes before the plug was pulled on them. There was a lot of anticipation for many of Sunday’s tournaments, with several WCOOP events on the schedule. It was scheduled to be one of the busiest Sundays on the online poker platform in 2022.
While the exact cause of the technical difficulties is still unknown to the public, some players have been experiencing various issues, including software crashes. There have been many famous players, even PokerStars ambassadors, who have been affected by the cancellation. It is unclear whether it was an external attack or some kind of internal failure.
Various compensation methods
Upon announcing the mass cancellation, PokerStars . posted The three different compensation methods Used depending on the state of the tournament at the time of downtime. The “Undo” option returns players the original subscription fee and tournament fee.
There is another option called “Roll Forward” and it occurs when the tournament is in progress, but has not reached the money. All players get their entry fee back, while half of the prize pool is distributed equally to players still in the tournament. The other half is divided proportionally based on the players’ current chip count at the time of cancellation.
The final compensation option is called Roll Forward. In this way, players receive a refund of the tournament fee, and players who are still alive in the tournament receive the “minimum prize not yet awarded at the time of cancellation”, with the rest of the prize pool distributed according to the number of chips.
Players are not happy
There has been no communication yet from PokerStars about rescheduling Sunday’s events. Against the backdrop of news of the tournament’s cancellation, several PokerStars players took to Twitter to express their frustration:
PokerStars isn’t the only online poker platform that has had technical difficulties disrupting big events and it certainly won’t be the last. Many major platforms have been hit by Distributed Denial of Service (DDoS) attacks over the years, forcing them to go offline. Others faced internal difficulties that led to power outages.